Tele-Design Specialist
Huntersville, NC
Full Time
Mid Level
Job Title: Tele-Design Specialist
Reports To: Director of Design & Training
Location: Remote (with occasional travel as needed) - Home Office, Huntersville NC
Employment Type: Full-Time
Position Summary: The Tele-Design Specialist plays a vital role in supporting The Designery franchise network by delivering expert-level design services remotely. This role partners directly with franchisees to design kitchens, baths, and closets for their customers, ensuring an elevated and efficient client experience. The Tele-Design Specialist also manages administrative tasks within the CRM, builds accurate project quotes, and leads showroom design planning for new franchise locations.
This position requires strong design skills, CRM proficiency, a high level of organization, and a passion for training and supporting franchise owners. The ideal candidate is a proactive problem solver who can thrive in a remote, fast-paced environment and occasionally engage directly with customers via video.
Key Responsibilities:
Reports To: Director of Design & Training
Location: Remote (with occasional travel as needed) - Home Office, Huntersville NC
Employment Type: Full-Time
Position Summary: The Tele-Design Specialist plays a vital role in supporting The Designery franchise network by delivering expert-level design services remotely. This role partners directly with franchisees to design kitchens, baths, and closets for their customers, ensuring an elevated and efficient client experience. The Tele-Design Specialist also manages administrative tasks within the CRM, builds accurate project quotes, and leads showroom design planning for new franchise locations.
This position requires strong design skills, CRM proficiency, a high level of organization, and a passion for training and supporting franchise owners. The ideal candidate is a proactive problem solver who can thrive in a remote, fast-paced environment and occasionally engage directly with customers via video.
Key Responsibilities:
- Collaborate with franchise owners to design kitchens, baths, and closets using provided measurements and customer preferences
- Input finalized designs, selections, and pricing into the CRM system and prepare detailed project quotes
- Support franchisees by providing guidance on design best practices and product selection
- Lead showroom layout and design planning for new franchise locations in alignment with brand standards
- Perform administrative CRM tasks as needed, including data cleanup, quote updates, and product catalog adjustments
- Provide virtual customer-facing support alongside in-store sales associates when needed (via Zoom or video platforms)
- Help train and onboard new franchisees, including use of design software, sales tools, and CRM systems
- Continuously improve processes, documentation, and tools to enhance the tele-design program
- 2+ years of experience in interior design, kitchen and bath design, or related field.
- Proficient in design software (e.g., Prokitchen, 2020 Design, Chief Architect, or similar preferred).
- Strong organizational skills and high attention to detail.
- Excellent communication skills, both written and verbal.
- Comfortable on video calls and in remote customer-facing interactions.
- Self-motivated with the ability to manage multiple projects and deadlines independently.
- Experience with CRM systems (e.g., HubSpot, Salesforce, or similar) preferred.
- Franchise or multi-location support experience is a plus.
- Generous 401(k) Matching: HFB provides a robust 401(k) plan with a 100% match for the first 3% of an employee's contributions and a 50% match for the next 2%.
- Comprehensive Health Coverage: Access to health insurance to ensure the well-being of our team members.
- Employer Contribution to HSA: HFB contributes towards the Health Savings Account (HSA), promoting financial health.
- Dental and Vision Coverage: Enjoy the benefits of dental and vision insurance for a complete healthcare package.
- Life Insurance: HFB provides life insurance coverage, demonstrating our commitment to the security of our employees.
- Paid Time Off (PTO): Take advantage of our PTO policy to maintain work-life balance and recharge.
- Paid Holidays: Celebrate 10 paid holidays throughout the year, giving you time to relax and enjoy special moments.
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